Account deletion

Delete your BloomPath account.

You can delete your account and all of your children's information at any time.

How to request deletion

Email us from your account emailSend an email to the address below from the email you use to sign in to BloomPath, so we can confirm the account is yours.
Use the subject "Delete my BloomPath account"Tell us whether you want to delete the whole account or just one child profile.
We confirm and deleteWe reply within 3 business days to confirm, then delete your data as described below.

support@bloompathapp.com

Subject: Delete my BloomPath account

Please delete my BloomPath account and all child profiles linked to it.
Account email: (the email you sign in with)

Cancel your subscription first

Deleting your BloomPath account does not cancel a subscription. Payments are handled by Google Play or the App Store, so please cancel there to stop future charges:

Android: Google Play Store → your profile icon → Payments & subscriptions → Subscriptions → BloomPath → Cancel.
iPhone or iPad: Settings → your name → Subscriptions → BloomPath → Cancel.

What gets deleted

Deleted

Your account and sign-in email
All child profiles and names
Stars, badges, garden and game progress
Feelings check-ins and Tell Someone history
Settings and weekly email summary
Feedback messages linked to your account
Any videos you saved to secure cloud backup

Already on your device only

Timer photos and videos saved "on this device only" never left your device. Uninstall the app to remove them.

Kept by others

Purchase records held by Google Play or Apple, under their own policies.

How long it takes

Your data is removed from our active systems within 30 days of your confirmed request.
Copies in secure backups are permanently erased within 90 days.
We don't keep any of your or your child's personal information after that.

Delete some data without closing your account

To remove one child's information but keep your account, email us with the subject "Delete a child profile" and the profile name. You can also turn off the weekly email summary at any time in the Parents tab.

More about how we handle data: Privacy Policy.