How can we help?
Quick answers to common questions, and a direct line to the BloomPath team.
Contact us
Email the BloomPath team. We read every message and aim to reply within two business days.
support@bloompathapp.comCommon questions
How do I start or cancel my subscription?
Subscriptions are managed in Google Play. Open Google Play, tap your profile icon, then Payments & subscriptions, then Subscriptions, then BloomPath. Cancelling stops future charges.
How do I add or switch a child profile?
On the home screen, tap Switch profile. Each plan includes up to four child profiles, each with its own progress and videos.
I forgot my parent PIN.
Use the 3-second hold on the parent area instead of the PIN, then change the PIN in the Parents tab under Parent Security & Mode.
How do I add my own photo to the picture timer?
Open Waiting, choose Picture, then Personalize picture timer. Enter the parent PIN, then take a photo or choose one from your gallery.
How do I upload my own video?
Go to the Parents tab, then Manage & add videos. Choose the child, select a video up to 2 minutes, add a title and category, and choose whether to keep it on this device or in encrypted cloud backup.
How do I turn on low-stimulation mode?
In the Parents tab, under Settings, switch on Low-stimulation mode for fewer sounds and gentler motion.
How do I delete my account and data?
Follow the steps on Delete your account.